We advise that you place your order timely if you have a specific deadline for your order to be delivered to avoid unanticipated delays
The delivery estimate provided to you is based on the information received from our shipping carrier. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating processing and shipping times. We entrust our shipping carrier for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs.
Failed Deliveries / Incorrect Shipping Address
Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure all the information (address, apt#, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS.
All items ship via USPS (UNITED STATES POSTAL SERVICE), DHL and Sendbox logistics and they will require your signature for acceptance of the package. We will not ship through any other shipping carriers not listed on our website
We ship via DHL and Sendbox logistics. It takes 3-5 business days for delivery depending on the shipping method you choose. If your country is listed on the drop down menu on the checkout page then we ship to your country if your country is not listed then we don't ship to your country.