50% OFF BLACK FRIDAY SALE!!! FREE SHIPPING on all orders within USA, Canada and UK.
50% OFF BLACK FRIDAY SALE!!! FREE SHIPPING on all orders within USA, Canada and UK.

Shipping Policy

The premium section of the store has custom made braided wigs and current processing time is 3-4 weeks due to high volume of orders. We try our best to ship out orders under 4 weeks. We don't ship or process orders on weekends/holidays.

The "Ready to Ship" sections ships out within 5 business days. our wigs are custom handmade and with the amount of orders we receive the time is needed to make quality wigs. A tracking number will be sent to you after processing your order.                                                                                                                           
All orders placed after 6:30pm Eastern Standard are considered next business day                                                                                                                              
Shipping Delays

We advise that you place your order timely if you have a specific deadline for your order to be delivered to avoid unanticipated delays

The delivery estimate provided to you is based on the information received from our shipping carrier. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating processing and shipping times. We entrust our shipping carrier for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs. 

Failed Deliveries / Incorrect Shipping Address

Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure all the information (address, apt#, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges. 

NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS.

 All items ship via USPS (UNITED STATES POSTAL SERVICE) and DHL and they will require your signature for acceptance of the package. We will not ship through any other shipping carriers not listed on our website

We only ship your items once the payment has been cleared and confirmed billing address when paying by credit card

INTERNATIONAL SHIPPING

We ship via DHL  It takes 3-5 business days for delivery after processing your order. If your country is listed on the drop down menu on the checkout page then we ship to your country if your country is not listed then we don't ship to your country.                                             
IF PAYING BY "CREDIT CARD/DEBIT CARD" BILLING ADDRESS AND SHIPPING ADDRESS MUST MATCH ON THE CARD ISSUED BY YOUR BANK. WE WILL NOT SHIP OUT ORDERS IF BILLING ADDRESS AND SHIPPING ADDRESS DOES NOT MATCH AND WE RESERVE THE RIGHT TO CANCEL THE ORDER.
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